Electricity, insurance, gas and broadband suppliers top the CallMiner Index Empathy in call centres is key to loyalty success London, United Kingdom, 3rd September 2018. New research released today by CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, reveals that British businesses are driving customers away for completely avoidable reasons. And it’s costing them billions. In fact, a conservative estimate of the price of switching is £25.05 billion per annum[1]. The... Source: RealWire
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Monday, September 3, 2018
Avoidable customer churn costs British businesses £25 billion
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