The measures are part of quality of service (code of practice for metering and billing accuracy) regulations, 2023, notified by the Telecom Regulatory Authority of India (Trai) on September 11. As per the rules, every telco should get its metering and billings systems audited once a year and submit an action taken report to the authority.
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Wednesday, September 13, 2023
Telcos need to refund overcharged amount to users in three months
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